Overview: What is the Trezor® Hardware Wallet?

The Trezor® Hardware Wallet is a purpose-built device for storing private keys offline. It protects your cryptocurrency and seed phrase from online attacks, phishing, and malware. Using a Trezor® device together with the Trezor® Suite app (desktop or web) gives you an easy, auditable workflow for sending, receiving and managing crypto while keeping private keys isolated on the device.

Getting started (quick setup)

1. Start at trezor.io/start — this ensures you get official setup instructions and links for the Trezor® Suite Download.
2. Install Trezor® Suite App — available for desktop and mobile. The Suite guides you through firmware updates and creating a wallet.
3. Install Trezor® Bridge if your OS requires it (search Trezor Bridge Download). Bridge enables the browser to talk to the device.
4. Create or restore your wallet with a new seed phrase or restore from an existing recovery phrase. Keep the recovery phrase offline and secure.
Tip: Always verify you are on trezor.io/start — phishing sites mimic setup pages.

Trezor® login, common connection issues & fixes

Trezor® doesn’t use a traditional password login — authentication happens on the device using PIN and physical confirmation. If you see errors like "Trezor Login not working", "Unable to login Trezor", "Error Connecting Trezor Account" or "Can't verify Trezor Wallet", try these steps:

Advanced: If you see persistent errors, export logs from Trezor® Suite and consult the Trezor® Help Center for guided diagnostics.

Account recovery & 2FA considerations

Trezor® Account Recovery relies on your recovery seed phrase. If you lose or forget your PIN, you can restore funds on a new device using that phrase. There is no vendor-side 2FA reset because Trezor® stores secrets locally — phrases like "Trezor 2fa reset" usually refer to resetting two-factor tokens held on a device or app. Always back up your recovery phrase securely; it is the only way to restore access.

Support & where to go next

Visit the Trezor® Help Center for step-by-step articles, official downloads, and firmware release notes. When contacting support, include model, firmware version and a short description of the issue (screenshots of errors help). Never share your recovery phrase with anyone — support will never ask for it.

Frequently asked questions

1. How do I verify I'm using the official Trezor® Suite?
Always start at trezor.io/start and use the Suite download links there. Check the browser URL and SSL certificate.
2. What if Trezor® Suite can't detect my device?
Try a different USB cable/port, install Trezor® Bridge, and restart the Suite. If still failing, try another computer to isolate hardware issues.
3. Can I recover my wallet without the recovery phrase?
No. The recovery phrase is the only way to restore your wallet. Without it, funds cannot be recovered.
4. I see 'Can't verify Trezor Wallet' — what now?
Confirm firmware is up to date and follow on-screen prompts. Reinstall Suite or Bridge, and check cable/port.
5. Is there a Trezor® 2FA reset?
Trezor® itself doesn't provide a remote 2FA reset. If you used Trezor® to store 2FA tokens, you'll need recovery procedures for the specific service or restore a backupseed.
6. Where do I get official help?
Use the Trezor® Help Center and official channels linked from trezor.io. Avoid third-party guides that ask for your seed phrase.